General Terms and Conditions of Sale (GTC)
TWINMARKETING 83 SRL
Last updated: April 4, 2026
Preamble
These General Terms and Conditions of Sale (hereinafter “”GTC””) govern all contractual relationships between:
The Service Provider:
TWINMARKETING 83 SRL, a company incorporated under Romanian law
CUI: 49980187
Nr. Reg. Com.: J2024001465222
EUID: ROONRC.J2024001465222
Registered office: Str. Gavriil Musicescu 5, Bl. 7A, Et. MEZ, CAM. 2, Iași, Romania
Email: contact@twinmarketing83.com
Website hosting: OVH SAS, 2 Rue Kellermann, 59100 Roubaix, France
The Customer:
Any natural or legal person placing an order on the Website (hereinafter “”the Website””).
TWINMARKETING 83 SRL offers digital services related to online presence management and social media visibility optimization. These services consist exclusively of technical support and digital presence optimization for the Customer.
The Service Provider is in no way affiliated with, associated with, or acting as agent or representative of any social media platform (Instagram, TikTok, YouTube, Facebook, Twitter/X, etc.). The trademarks and names of these platforms are mentioned for informational purposes only and remain the exclusive property of their respective owners.
The services offered do not involve any transfer of intellectual property. The Customer remains solely responsible for the use of their account, the content they publish, and compliance with the terms of use of the relevant third-party platforms.
Placing an order on the Website constitutes full and unconditional acceptance of these GTC. The Customer acknowledges having read them prior to confirming their order.
Article 1 – Purpose
These GTC define the rights and obligations of both parties in connection with the digital presence campaign management services provided by the Service Provider through the Website.
The Service Provider undertakes to implement all necessary means to properly execute the contracted services. This constitutes an obligation of means and not of result. The Service Provider cannot guarantee any specific outcome in terms of performance, visibility, or engagement on third-party platforms.
Replacement guarantee: In the event of a decrease exceeding 10% of the delivered service within 30 days of full delivery, the Service Provider undertakes to replace the lost quantity, to the extent possible and at no additional cost to the Customer. This guarantee applies once per order.
Variation tolerance: A tolerance margin of ±10% between the quantity ordered and the quantity actually delivered is permitted. This variation, inherent to the nature of digital services, does not constitute a breach of contract.
Bonus delivery: The Service Provider may, at its sole discretion, deliver a quantity exceeding the contracted amount. This additional delivery is free of charge and creates no right or expectation for future orders.
Exclusions: The Service Provider cannot be held liable for algorithm changes, policy updates by third-party platforms, account suspensions or deletions by such platforms, or any event beyond its reasonable control.
Article 2 – Terms of Use
The Customer undertakes to use the services provided by the Service Provider in a personal, lawful manner, in compliance with applicable laws and regulations, both in Romania and in the Customer’s country of residence.
The Customer is strictly prohibited from using the services for the following purposes:
- Sending unsolicited messages (spam) or harassment in any form;
- Manipulation of electoral results, polls, or any public consultation;
- Promotion of unlawful, hateful, defamatory, or violent content, or content involving child pornography;
- Identity theft or fraud;
- Infringement of third-party intellectual property rights;
- Any activity contrary to public order or morality.
The Customer is solely and exclusively responsible for the use they make of the services provided. The Service Provider disclaims all liability in the event of abusive or unlawful use of the services by the Customer.
The Service Provider reserves the right to refuse or terminate any order, without prior notice or compensation, if it considers that the Customer is using or intending to use the services for purposes contrary to these GTC, applicable law, or ethical standards.
Article 3 – Payment
Service prices are displayed inclusive of all applicable taxes (VAT included), unless otherwise stated. The Service Provider reserves the right to modify its prices at any time; the applicable prices are those in force at the time the order is confirmed.
Payment is due in full at the time of ordering. The Service Provider accepts the following payment methods: bank card, PayPal, and any other methods indicated on the Website. An order is only considered valid upon payment confirmation.
In the event of a declined or fraudulent payment, the Service Provider reserves the right to cancel the order and pursue all available legal remedies. Transactions are protected by standard security protocols (SSL/TLS). The Customer’s banking data is not stored by the Service Provider.
Article 4 – Service Execution
Upon payment confirmation, the Service Provider begins executing the service within the timeframe indicated on the product page or the Website. This timeframe is provided as an estimate and may vary depending on the nature of the service, workload, and external circumstances.
The Customer must ensure that their profile or page is public and accessible throughout the duration of service execution. The Service Provider cannot be held liable for any delay or inability to execute the service resulting from a private, suspended, or deleted account.
Services are delivered progressively to ensure a natural and secure process. The Service Provider may adjust the delivery pace based on third-party platform conditions, without this constituting a contractual breach.
Article 5 – Liability
The Customer is solely responsible for the content they publish and their use of third-party platforms. The Service Provider cannot be held liable for any penalty, suspension, or account deletion applied by third-party platforms, regardless of the cause.
The Customer warrants that they hold all necessary rights over the content they share and that their use of the services complies with applicable law. The Customer shall indemnify the Service Provider against any third-party claim arising from the Customer’s use of the services.
The Service Provider does not guarantee the compatibility of its services with all account types, niches, or content strategies. Results may vary significantly depending on factors outside the Service Provider’s control.
Article 6 – Limitation of Liability
The Service Provider’s total liability, for any reason whatsoever, is strictly limited to the amount paid by the Customer for the order in question. The Service Provider shall under no circumstances be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, data, or business opportunities.
The Service Provider cannot be held liable for any failure, interruption, or modification of third-party platform services, or for any damage resulting from the use or inability to use the services offered on the Website.
Article 7 – Withdrawal and Cancellation
In accordance with applicable e-commerce legislation, the Customer has a 14-day right of withdrawal from the date of the order, provided that service execution has not yet begun.
By confirming their order and accepting these GTC, the Customer expressly acknowledges requesting immediate execution of the service and waives their right of withdrawal once execution has begun, in accordance with Article 16 of Directive 2011/83/EU.
Any cancellation request must be sent by email before the service execution begins. Once execution has started, no cancellation or refund may be granted, except in exceptional cases assessed at the Service Provider’s sole discretion.
Article 8 – Personal Data
The Service Provider collects and processes the Customer’s personal data solely for the purpose of fulfilling orders and improving its services. The data collected may include name, email address, payment information, and any other information necessary for service delivery.
The Service Provider undertakes not to share the Customer’s personal data with third parties without prior consent, except where required by law or necessary for service execution (e.g., payment processors). Data is retained for the time necessary to fulfill the contract and comply with legal obligations.
In accordance with the General Data Protection Regulation (GDPR), the Customer has the right to access, rectify, delete, and port their data, as well as the right to object to its processing. To exercise these rights, the Customer may contact the Service Provider by email.
Article 9 – Force Majeure
Neither party may be held liable for total or partial non-performance of their contractual obligations if such non-performance results from a force majeure event, as defined by Romanian case law, including but not limited to: natural disasters, armed conflicts, large-scale cyberattacks, governmental or regulatory decisions, pandemics, or any other unforeseeable, irresistible event outside the parties’ control.
The party invoking force majeure must notify the other party as soon as possible following the occurrence of the event. The affected party’s obligations are suspended for the duration of the force majeure event. If the event persists for more than 30 days, either party shall be entitled to terminate the contract without compensation.
Article 10 – Governing Law and Jurisdiction
These GTC are governed by Romanian law. In the event of a dispute regarding the interpretation, validity, or execution of these GTC, the parties shall first seek an amicable resolution.
In the absence of an amicable agreement within 30 days of notification of the dispute, any controversy shall be submitted to the exclusive jurisdiction of the courts of Iași, Romania, unless mandatory provisions of consumer protection law applicable in the Customer’s country of residence provide otherwise.
Article 11 – Mediation
In accordance with provisions relating to alternative consumer dispute resolution, the Customer may resort to a free mediation process before initiating any legal proceedings. To do so, the Customer may contact the Service Provider by email to attempt an amicable resolution.
Customers residing in the European Union may also use the Online Dispute Resolution platform made available by the European Commission, accessible at: https://ec.europa.eu/consumers/odr.
Article 12 – Fraud Prevention
The Service Provider has implemented fraud detection and prevention measures. Any attempted fraud, abusive chargeback, or use of unauthorized payment methods will result in the immediate cancellation of the order, blocking of access to the Website, and, where necessary, legal proceedings.
The Service Provider reserves the right to request identity verification documents from the Customer in cases of suspected fraud, prior to processing any order. In the event of an unjustified chargeback, the Service Provider reserves the right to contest the decision with the relevant banking bodies and claim payment of all costs and damages incurred.
Article 13 – Delivery Times and Claims
Delivery times indicated on the Website are provided as estimates. The Service Provider cannot be held liable for delays resulting from circumstances beyond its control. In the event of a significant delay, the Customer may contact customer support by email.
Any claim relating to an order must be submitted within 30 days of the order date, by email, specifying the order number and a detailed description of the issue encountered. The Service Provider undertakes to respond to any claim within 5 business days.
Beyond this period, no claim shall be considered valid and the Customer forfeits any right to replacement, refund, or compensation.
Article 14 – Processing Fees
Prices displayed on the Website include all applicable taxes and charges at the time of ordering. However, certain payment methods may incur additional fees charged directly by the payment service provider. These fees, if any, will be clearly indicated prior to final order confirmation.
In the event of a refund, processing fees initially paid to the payment service provider may not be reimbursed, depending on that provider’s terms and conditions. The Service Provider cannot be held liable for the fee refund policies of third-party payment service providers.
Article 15 – Severability
If any provision of these GTC is found to be invalid, unlawful, or unenforceable by a competent court, that provision shall be severed from the remaining GTC, which shall continue in full force and effect. The parties undertake to replace the invalid provision with a valid one that most closely approximates the economic and legal intent of the original provision.
The temporary or permanent non-enforcement of any provision of these GTC by the Service Provider shall not be construed as a waiver of its rights.
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